Regenesys BPO Business Ethics and Code of Conduct

At Regenesys BPO, we espouse a culture that upholds labor and human rights. We treat everyone with dignity and respect as we are committed to working with industry partners who champion high standards of ethics similar to ours. We denounce human trafficking and all forms of involuntary servitude.

Our commitment to high ethical standards are inscribed in our policies and practices with respect to human rights. Regenesys BPO advocates for human rights as contained in the United Nations Universal Declaration of Human Rights, the eight Core Labor Conventions developed by the International Labor Organization, the UN Global Compact, and the UN Guiding Principles on Business and Human rights. Regenesys BPO’s practices are aligned with the conventions mentioned above, are rooted in the approach set in the UNGP and encompass through our relationships with stakeholders.

Regenesys BPO’s policies and methods in minimizing the risks of involuntary servitude and human trafficking have been developed in accordance with labor and human rights standards as well as best practices of global businesses. We believe in equity in managing our employees as set in our Consequence Management Policy. We further advocate for objectivity in our performance-driven workplace where management exerts due diligence in analyzing root causes of poor performance and in working towards improvement in a humane and impartial manner. We strictly follow the guidelines set in the Philippine Labor Code in dispensing disciplinary actions to ensure that workers’ rights are upheld and no abuse of discretion takes place.

We condemn all forms of unjust labor practices. By specifically hiring highly talented individuals from vulnerable communities, we follow a stringent process of recruitment to ensure that Regenesys BPO is free from human trafficking, slavery, forced labor and unlawful child labor. It is imperative that Regenesys BPO employees, contractors, subcontractors, vendors, suppliers and partners are not complicit in any activity that constitutes trafficking in persons. Regenesys BPO strictly prohibits the following practices:

· Involvement in any form of trafficking in persons;
· Soliciting money and/or favor in exchange for sexual acts;
· Exploiting labor in the performance of any work;
· The use of misleading or fraudulent practices in the recruitment and employment of candidates or offering of employment/contract positions; such as failing to disclose, in a format and language accessible to the potential candidate, basic information or making material misrepresentations during the recruitment of candidates regarding the key terms and conditions, including wages and fringe benefits, the location of work, the living conditions, housing and associated costs or any significant cost to be charged to the candidate, and, if applicable, the hazardous nature of the work;
· Recruitment and employment practices that run against Philippine labor laws;
· Failure to provide an employment contract or other required work document in writing.

Regenesys BPO maintains its commitment to eradicate all forms of slavery and human trafficking by verifying and evaluating its engagements with suppliers and partners in the form of contracts and regular audits. We address risks and promote awareness of practices associated with slavery and trafficking in persons by conforming to ethical auditing practices which includes but not limited to self-assessments, on-site inspections, document reviews, worker and management interviews.

Our suppliers are required to present and comply with all articles and clauses found in purchasing agreements, purchase order or equivalent terms and conditions in place requiring compliance with international standards and applicable laws and regulations. We take due measures in the form of corrective actions for non-compliant employees, contractors, subcontractors, vendors, suppliers and partners.

Our company believes in genuine transformation. We put a premium on training and development, particularly in cultivating ethical behaviors and practices in the workplace. We institutionalize our Core Skills Training across the board: from entry-level to top management posts. Our Core Values of Integrity, Responsibility, Quality, Teamwork and Customer compose the backbone of Regenesys BPO. Acculturation of these values begin in training where entry-level employees are introduced to the behaviors and attitude reflective of our Core Values. Our Operations Team maintain and uphold our Values through regular feedback and extensive performance reviews.

Regenesys BPO earnestly accepts its role as a leader in impacting social and economic change. Its management team regularly interacts with our employees to identify and address potential risks associated with slavery and trafficking. Our company does not tolerate retaliation against an employee for reporting a concern in good faith or for cooperating with a compliance investigation. Abiding by the rules and guidelines of Philippine Labor Laws, Regenesys BPO will, without hesitation and/or reservation, serve and implement the appropriate disciplinary action to its full extent for any violation of this Code of Conduct.

We reinvest a majority of our profits to achieve growth and sustainability in line with the fulfillment of our mission.